Contact Us

FOSTER CARE ENQUIRIES

Telephone: 09 269 0050
Email: fostercare@iosis.org.nz

TO MAKE A REFERRAL – CONFIDENTIAL LINE

Telephone: 09 269 0050
Email: intake@iosis.org.nz

External agencies, click here to download our referral form

TO MAKE A COMPLAINT

Iosis has a process for reviewing, considering and resolving complaints that is soundly based in law and consistent with the principles of natural justice. If you feel an Iosis client’s rights have been breached, or you wish to make a complaint or express concern about any aspect of Iosis’s service, our staff’s professional ethics or standards of practice, a particular situation, or the way Iosis business is conducted:

Telephone: 09 2690050
Email: complaints@iosis.org.nz

If there is no resolution of this complaint/expression of concern within 72 hours of the complaint being received, a formal complaint process will be followed. A formal complaint must be made on the complaints form, which is available from any employee of Iosis, or in public areas of Iosis premises, or can be downloaded here.

The complaint may be lodged by another person or group who are providing support to the complainant for the purpose of managing this complaint. The form must be lodged with Iosis, who will make a formal response in writing within 14 days from receiving the written complaint form. If this is response is unsatisfactory, a Complaint Review Committee will be formed.